Services

• Network Design
• Datacenter Design
• Pre-determined Hourly Rate

Do you have a new software system to implement? A new wireless infrastructure to install? A new virtual environment to bring online? Moving your critical infrastructure to the cloud? Let GroundWork0 help you design it, plan the implementation, manage the project, and provide the expertise and labor to implement it.

We help you lay all the groundwork for your next IT project. We can help you select vendors for your hardware, and make sure you and your IT staff understand what you’re building. How many times have you had a company swoop in and implement a new system, give you a few hours of “knowledge transfer” at the tail end of the project, and disappear as soon as you’ve signed off on the project? With GroundWork0, we’ll make sure you understand your project and the technology behind it before, during, and after the implementation.

• Pro-active and On-Demand support for your servers and network 
• Network Support for devices under support contract get replaced within 4 hours from our local parts depot
• Server & Application Support available On-Demand at a pre-set hourly rate
• Built-in monthly hours to ensure that it’s easy to call us early and often without having to generate PO’s and process invoices for every interaction — this includes Professional Services!

GroundWork0 first came into existence more than 15 years ago to help companies design, monitor, and maintain networks and network equipment. The breadth of technology that we cover may have expanded, but we haven’t lost sight of our roots. At the core of any engagement with GroundWork0 is our on-site and remote monitoring of all of your key infrastructure. This usually begins with an extensive documentation of your servers, applications, and network devices. From there, we build an on-premise monitoring and alerting system to inform your IT staff – as well as GroundWork0 resources – if anything in your environment is misbehaving. In some instances with an unexpected outage, you may find that we call you before you call on us.

When supporting your server hardware and services, customers have a set hourly rate for our efforts. But we want you to call us before a small nagging issue becomes a major outage. Therefore, we build in a set amount of hours each month into the support contract to use for any service that GroundWork0 provides. This allows us to address problems early, before they get out of hand. It also lets us take our time when educating your staff about the technologies that your organization relies on. Free and easy communication between your IT staff and GroundWork0 is critical to how we deliver services to your organization.  The more we communicate, the stronger the relationship will become. 

• Shoulder-to-shoulder training on every support call
• Design & Architecture sessions to help your IT staff understand the “why” behind the environment they are supporting
• Test labs with your equipment & software
• Special training seminars & sessions on specific technologies & practices

GroundWork0 only hires engineers and architects who are teachers at heart. When you partner with GroundWork0, we create an expert-level learning environment for your teams, providing them with an educational platform to learn and grow through design, build, maintenance, and training activities. Your environment becomes our classroom, and your IT challenges become our learning exercises. Your staff learns and grows from the first engagement, and continues to develop their skills and confidence over time. We work with your staff shoulder-to-shoulder for design, implementation, and infrastructure support. GroundWork0 also builds test labs and holds user group meetings with the same hardware and software in your environment. This provides a safe sandbox for your newest ideas. GroundWork0 builds specialized training seminars on critical topics, from tools and technologies, to project and time-management techniques. We take our experience across many different clients, and deliver it to your staff in ways that are easy to understand and relevant to your IT environment.

• Built-in “free” hours every month allow for consulting time on future plans
• Familiarity with your specific environment
• Experience across multiple clients & business sectors
• Regular review meetings to identify your current trouble spots & help plan for the future

Organizations are under constant pressure to deploy technology using industry-recognized best practices. They need to have a confident vision of where the organization is headed with IT, and then provide a clear roadmap to get there. They need staff buy-in and dependable vendors to help execute the plan. We understand this challenge, because many of our engineers held management positions before joining GroundWork0. Our familiarity with your environment, combined with our experience across varied clients and business sectors, gives GroundWork0 a unique position to help you evaluate and make critical decisions regarding your biggest technology initiatives. Our team will help you with long-term planning, goal setting, and best practices that will keep the organization moving forward with technology that works well.