About Us

Who is GroundWork0?

Groundwork0 isn’t a traditional managed service provider. We are an IT services company founded in 2001 in Detroit, that specializes in fractional engineering and IT infrastructure support (Servers, Networks, Cloud, Voice), and we work with clients that have their own internal IT staff. Think of us as the IT Department for your IT Department. Our engineers will work hard from day one to integrate with your staff, understand your technology and objectives, and help you get the work done. Our staff are all teachers at heart — we will work alongside your team to grow skills and to make sure they are gaining insight and value from our experience.

We do this in two ways:

  • Our Fractional IT Engineering Services provide top-tier engineering talent in specialized areas of IT, in just the right amount of hours you need. This gives your internal IT Staff a team of trusted experts to escalate their most challenging projects or issues to when they need it most.
  • Our Proactive Network Monitoring & Maintenance service provides 24×7 monitoring and maintenance for your nework infrastructure. This puts our team of IT experts on-call around-the-clock to respond to outages with onsite dispatch for hardware replacement and repair, for a flat yearly fee.

With GroundWork0 you get experienced technical support with engineers that also have extensive knowledge of your specific environment. We document your network and related systems onsite. We know the applications that you are running, how they are configured, and what your network is designed to do.

We keep your environment moving.

What does working with GroundWork0 look like?

GroundWork0 is the escalation resource for your IT staff. Most of the time, your IT staff gets along just fine taking care of your day-to-day server and network operations. You don’t need a VMWare Administrator or Cisco Unified Wireless Network Engineer on your staff full-time. But what if you had one that you could call only when you need it?

+ Always teaching

Our goal is to make your IT staff smarter with every interaction. Your environment becomes our classroom, and the IT challenges that you face become opportunities for your staff to learn from our experts. Many IT service companies are happy to walk in, fix your problem, and walk out. Our aim is to work with your team to fix your problem and then communicate the issue and resolution in detail to your support staff. If you aren’t learning, then we are not doing our job.

+ Getting to know you

During our initial engagement with you, our engineers come onsite to work with your staff to get to know everyone, and then perform the discovery and documentation functions that are essential for us to become familiar with your environment. The very first deliverable you’ll have in your hands is updated, as-built, network and server environment documentation to help your IT staff and help us support them.

+ Monitor key infrastructure

GroundWork0 will establish a list of the critical switches, servers, and applications that your organization needs to stay functioning at peak performance. We will install a SolarWinds-powered monitoring appliance in your network and configure it to monitor each critical system. Then, using an external datacenter, we will monitor your SolarWinds device to ensure optimal performance, so that even in the event of a total outage, both your IT staff and GroundWork0 will know immediately.

+ Focus on easy communication

One of the keys to GroundWork0’s ability to act fast is making sure that we communicate like we’re onsite with you every day. You’ll have direct phone numbers of engineers and account managers that are most familiar with your organization. We will gladly participate in team and/or vendor meetings if you believe our input would be valuable.  Your account manager will review outages and engagements regularly to make sure you’re getting the attention and expertise needed from GroundWork0.

Working with GroundWork0 is like having a team of advanced IT professionals on standby 24/7. Let your IT staff escalate their most difficult challenges to us for servers & virtualization, network & firewalls, voice, or WiFi… we’ll show them how to conquer it.

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